While some job interviewers take a fairly unusual approach to interview questions, most job
interviews involve an exchange of common interview questions and answers.
Here are some of the most common interview questions, along with the best way to answer them:
1. "Tell me a little about yourself.
"If
you're the interviewer, there's a lot you should already know. the
candidate's resume and cover letter should tell you plenty, and LinkedIn
and Twitter, and Facebook and Google can tell you more.
The goal
of an interview is to determine whether the candidate will be
outstanding in the job, and that means evaluating the skills and
attitude required for that job. Does she need to be an empathetic
leader? Ask about that. Does she need to take your company public? Ask
about that.
If you're the candidate, talk about why you took
certain jobs. Explain why you left. Explain why you chose a certain
school. Share why you decided to go to grad school. Discuss why you took
a year off to backpack through Europe, and what you got out of the
experience.
When you answer this question, connect the dots on
your resume so the interviewer understands not just what you've done,
but also why.
2. "What are your biggest weaknesses?
"Every
candidate knows how to answer this question: Just pick a theoretical
weakness and magically transform that flaw into a strength in disguise!
For
example: "My biggest weakness is getting so absorbed in my work that I
lose all track of time. Every day I look up and realize everyone has
gone home! I know I should be more aware of the clock, but when I love
what I'm doing I just can't think of anything else."
So your "biggest weakness" is that you'll put in more hours than everyone else? Great...
A better approach is to choose an actual weakness, but one you're working to improve.
Share
what you're doing to overcome that weakness. No one is perfect, but
showing you're willing to honestly self-assess and then seek ways to
improve comes pretty darned close.
3. "What are your biggest
strengths?"I'm not sure why interviewers ask this question; your resume
and experience should make your strengths readily apparent.
Even
so: if you're asked, provide a sharp, on-point answer. Be clear and
precise. If you're a great problem-solver, don't just say that: provide a
few examples, pertinent to the opening, that prove you're a great
problem solver. If you're an emotionally intelligent leader, don't just
say that: provide a few examples that prove you know how to answer the
unasked question.
In short, don't just claim to have certain attributes -- prove you have those attributes.
4. "Where do you see yourself in five years?"
Answers to this question go one of two basic ways. Candidates try to show either their incredible ambition (because that's what they think you want) by providing an extremely optimistic answer:
"I want your
job!" Or they try to show their humility (because that's what they think
you want) by providing a meek, self-deprecating answer: "There are so
many talented people here. I just want to do a great job and see where
my talents take me."
In either case, you learn nothing, other than possibly how well candidates can sell themselves.
For interviewers, here's a better question: "What business would you love to start?"
That question applies to any organization because every employee at every company should have an entrepreneurial mindset.
The
business a candidate would love to start tells you about her hopes and
dreams, her interests and passions, the work she likes to do, the people
she likes to work with... so just sit back and listen.
5. "Out of all the other candidates, why should we hire you?"
Since
a candidate cannot compare himself to people he doesn't know, all he
can do is describe his incredible passion and desire and commitment
and... well, basically beg for the job. (Way too many interviewers ask
the question and then sit back, arms folded as if to say, "Go ahead. I'm
listening. Try and convince me.")
And you learn nothing of substance.
Here's
a better question: "What do you feel I need to know that we haven't
discussed?" Or, even "If you could get a do-over on one of my questions,
how would you answer it now?"
Rarely do candidates come to the
end of an interview feeling they've done their best. Maybe the
conversation went in an unexpected direction. Maybe the interviewer
focused on one aspect of their skills and ignored other key attributes.
Or maybe candidates started the interview nervous and hesitant, and now
wish they could go back and better describe their qualifications and
experience.
Plus, think of it this way: Your goal as an
interviewer is to learn as much as you possibly can about every
candidate, so don't you want to give them the chance to ensure you do?
Just
make sure to turn this part of the interview into a conversation, not a
soliloquy. Don't just passively listen and then say, "Thanks. We'll be
in touch." Ask follow-up questions. Ask for examples.
And of course, if you're asked this question... use it as a chance to highlight things you haven't been able to touch on.
6. "How did you learn about the opening?"Job boards, general postings,
But
a candidate who continues to find each successive job from general
postings probably hasn't figured out what he or she wants to do -- and
where he or she would like to do it.
He or she is just looking for a job; often, any job.
So
don't just explain how you heard about the opening. Show that you heard
about the job through a colleague, a current employer, by following the
company.... show that you know about the job because you want to work
there.
Employers don't want to hire people that just want a job; they want to hire people that want a job with their company.
7. "Why do you want this job?"Now go deeper.
Don't
just talk about why the company would be great to work for; talk about
how the position is a perfect fit for what you hope to accomplish, both
short-term and long-term.
And if you don't know why the position is a perfect fit... look somewhere else. Life is too short.
8.
"What do you consider to be your biggest professional
achievement?"Here's an interview question that requires an answer
relevant to the job. If you say your biggest achievement was improving
throughput by 18% in six months but you're interviewing for a leadership
role in human resources... that answer is interesting but ultimately
irrelevant.
Instead, talk about an under-performing employee you
"rescued," or how you overcame infighting between departments, or how so
many of your direct reports have been promoted...
The goal is to share achievements that let the interviewer imagine see you in the position -- and see you succeed.
9.
"Tell me about the last time a co-worker or customer got angry with
you. What happened?"Conflict is inevitable when a company works hard to
get things done. Mistakes happen. Sure, strengths come to the fore, but
weaknesses also rear their heads. And that's OK. No one is perfect.
But
a person who tends to push the blame -- and the responsibility for
rectifying the situation -- onto someone else is a candidate to avoid.
Hiring managers much rather choose candidates who focus not on blame but
on addressing and fixing the problem.
Every business needs
employees who willingly admit when they are wrong, step up to take
ownership for fixing the problem, and, most importantly, learn from the
experience.
10. "Describe your dream job."Three words describe how you should answer this question: Relevance, relevance, relevance.
But
that doesn't mean you have to make up an answer. You can learn
something from every job. You can develop skills in every job. Work
backward: Identify things about the job you're interviewing for that
will help you if you do someday land your dream job, and then describe
how those things apply to what you hope to someday do.
And don't
be afraid to admit that you might someday move on, whether to another
company or -- better job -- to start your own business. Employers no
longer expect "forever" employees.
11. "Why do you want to leave
your current job?"Let's start with what you shouldn't say (or, if you're
the interviewer, what are definite red flags.)
Don't talk about
how your boss is difficult. Don't talk about how you can't get along
with other employees. Don't bad-mouth your company.
Instead,
focus on the positives a move will bring. Talk about what you want to
achieve. Talk about what you want to learn. Talk about ways you want to
grow, about things you want to accomplish... explain how a movie will be
great for you and your new company.
Complaining about your
current employer is a little like people who gossip: if you're willing
to speak badly of someone else, you'll probably do the same to me.
12. "What kind of work environment do you like best?"
Maybe you love working alone... but if the job you're interviewing for is in a call center, that answer will do you no good.
So
take a step back and think about the job you're applying for and the
company's culture (because every company has one, whether intentional or
unintentional.) If a flexible schedule is important to you, but the
company doesn't offer one, focus on something else. If you like constant
direction and support and the company expects employees to self-manage,
focus on something else.
Find ways to highlight how the
company's environment will work well for you -- and if you can't find
ways, don't take the job, because you'll be miserable.
13. "Tell
me about the toughest decision you had to make in the last six
months."The goal of this question is to evaluate the candidate's
reasoning ability, problem-solving skills, judgment, and possibly even
willingness to take intelligent risks.
Having no answer is a
definite warning sign. Everyone makes tough decisions, regardless of
their position. My daughter worked part-time as a server at a local
restaurant and made difficult decisions all the time -- like the best
way to deal with a regular customer whose behavior constituted
borderline harassment.
A good answer proves you can make a
difficult analytical or reasoning-based decision -- for example, wading
through reams of data to determine the best solution to a problem.
A
great answer proves you can make a difficult interpersonal decision, or
better yet a difficult data-driven decision that includes interpersonal
considerations and ramifications.
Making decisions based on data
is important, but almost every decision has an impact on people as
well. The best candidates naturally weigh all sides of an issue, not
just the business or human side exclusively.
14. "What is your leadership style?"
This
is a tough question to answer without dipping into platitudes. Try
sharing leadership examples instead. Say, "The best way for me to answer
that is to give you a few examples of leadership challenges I've
faced," and then share situations where you dealt with a problem,
motivated a team, worked through a crisis. Explain what you did and that
will give the interviewer a great sense of how you lead.
And, of course, it lets you highlight a few of your successes.
15.
"Tell me about a time you disagreed with a decision. What did you
do?"No one agrees with every decision. Disagreements are fine; it's what
you do when you disagree that matters. (We all know people who love to
have the "meeting after the meeting," where they've supported a decision
in the meeting but they then go out and undermine it.)
Show that
you were professional. Show that you raised your concerns in a
productive way. If you have an example that proves you can effect
change, great -- and if you don't, show that you can support a decision
even though you think it's wrong (as long as it's not unethical,
immoral, etc.).
Every company wants employees willing, to be
honest, and forthright, to share concerns and issues ... but to also get
behind a decision and support it as if they agreed, even if they
didn't.
16. "Tell me how you think other people would describe
you."I hate this question. It's a total throwaway. But I did ask it once
and got an answer I liked.
"I think people would say that what
you see is what you get," the candidate said. "If I say I will do
something, I do it. If I say I will help, I help. I'm not sure that
everyone likes me, but they all know they can count on what I say and
how hard I work."
Can't beat that.
17. "What can we expect
from you in your first three months?"Ideally, the answer to this should
come from the employer: They should have plans and expectations for
you.
But if you're asked, use this general framework:
You'll work hard to determine how your job creates value -- you won't just stay busy, you'll stay busy doing the right things.
You'll
learn how to serve all your constituents -- your boss, your employees,
your peers, your customers, and your suppliers and vendors.
You'll
focus on doing what you do best -- you'll be hired because you bring
certain skills, and you'll apply those skills to make things happen.
You'll
make a difference -- with customers, with other employees, to bring
enthusiasm and focus and a sense of commitment and teamwork.
Then just layer in specifics that apply to you and the job.
18.
"What do you like to do outside of work?"Many companies feel the
cultural fit is extremely important, and they use outside interests as a
way to determine how you will fit into a team.
Even so, don't be
tempted to fib and claim to enjoy hobbies you don't. Focus on
activities that indicate some sort of growth: skills you're trying to
learn, goals you're trying to accomplish. Weave those in with personal
details. For example, "I'm raising a family, so a lot of my time is
focused on that, but I'm using my commute time to learn Spanish."
19.
"What was your salary in your last job?"This is a tough one. You want
to be open and honest, but frankly, some companies ask the question as
to the opening move in salary negotiations.
Try an approach
recommended by Liz Ryan. When asked, say, "I'm focusing on jobs in the
$50K range. Is this position in that range?" (Frankly, you should
already know -- but this is a good way to deflect.)
Maybe the
interviewer will answer; maybe she won't. If she presses you for an
answer, you'll have to decide whether you want to share or demur.
Ultimately your answer won't matter too much, because you'll either
accept the salary offered or you won't, depending on what you think is
fair.
20. "What questions do you have for me?"
Don't waste
this opportunity. Ask smart questions, not just as a way to show you're a
great candidate but also to see if the company is a good fit for you --
after all, you're being interviewed, but you're also interviewing the
company.
Here goes:
21. "What do you expect me to accomplish in the first 90 days?"
If
you weren't asked this question, ask it yourself. Why? Great candidates
want to hit the ground running. They don't want to spend weeks or
months "getting to know the organization." They don't want to spend huge
chunks of time in orientation, in training, or in the futile pursuit of
getting their feet wet.
They want to make a difference -- and they want to make that difference right now.
22.
"If you were to rank them, what are the three traits your top
performers have in common?"Great candidates also want to be great
employees. They know every organization is different -- and so are the
key qualities of top performers in those organizations. Maybe your top
performers work longer hours. Maybe creativity is more important than
methodology. Maybe constantly landing new customers in new markets is
more important than building long-term customer relationships. Maybe the
key is a willingness to spend the same amount of time educating an
entry-level customer as helping an enthusiast who wants high-end
equipment.
Great candidates want to know, because (1) they want
to know if they will fit in, and (2) if they do fit in, they want to
know how they can be a top performer.
23. "What drives results in
this job?"Employees are investments, and you expect every employee to
generate a positive return on his or her salary. (Otherwise why do you
have them on the payroll?)
In every job, some activities make a
bigger difference than others. You need your HR team to fill job
openings, but what you want is for them to find the right candidates,
because that results in higher retention rates, lower training costs,
and better overall productivity.
You need your service techs to
perform effective repairs, but what you want is for those techs to
identify ways to solve problems and provide other benefits -- in short,
to build customer relationships and even generate additional sales.
Great
candidates want to know what truly makes a difference and drives
results, because they know helping the company succeed means they will
succeed as well.
24. "What are the company's highest-priority
goals this year, and how would my role contribute?"Is the job the
candidate will fill important? Does that job matter?
Great
candidates want a job with meaning, with a larger purpose -- and they
want to work with people who approach their jobs the same way.
Otherwise, a job is just a job.
25. "What percentage of employees was brought in by current employees?"
Employees
who love their jobs naturally recommend their company to their friends
and peers. The same is true for people in leadership positions -- people
naturally try to bring on board talented people they previously worked
with. They've built relationships, developed trust, and shown a level of
competence that made someone go out of their way to follow them to a
new organization.
And all of that speaks incredibly well to the quality of the workplace and the culture.
26. "What do you plan to do if...?"
Every
business faces a major challenge: technological changes, competitors
entering the market, shifting economic trends. There's rarely one of
Warren Buffett's moats protecting a small business.
So while some
candidates may see your company as a stepping-stone, they still hope
for growth and advancement. If they do eventually leave, they want it to
be on their terms, not because you were forced out of business.
Say
I'm interviewing for a position at your ski shop. Another store is
opening less than a mile away: How do you plan to deal with the
competition? Or you run a poultry farm (a huge industry in my area):
What will you do to deal with rising feed costs?
Great candidates
don't just want to know what you think; they want to know what you plan
to do -- and how they will fit into those plans.
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